Owner FAQs

We can help you check local jurisdictions to see if Section 8 is required. While it is generally up to the property owner, some areas may mandate the acceptance of housing vouchers. We recommend verifying current regulations in your jurisdiction.

Yes, Elevate Properties is a fully licensed property management company, ensuring we are fully compliant with all state and industry regulations.

While we do not have a dedicated after-hours line, we monitor communication closely and respond to urgent inquiries that require immediate attention. All non-urgent communication will be responded to within 1 business day.

Yes, we offer direct deposit for owner disbursements, ensuring funds are transferred quickly and efficiently to your account.

You will receive a copy of a sample lease agreement to review during your onboarding. As your property manager, we handle the execution of the lease on your behalf, streamlining the process. Once the lease is fully executed, it is uploaded to your owner portal for your reference and records.

If you're interested in buying or selling a property, we can connect you with trusted professionals.

Elevate Properties begins disbursing owner funds on the 10th of each month, once tenant payments have settled into our trust account. We continue to process disbursements on a rolling basis as additional payments are received and cleared. All available funds—less any applicable expenses or bills paid on behalf of the property—will be disbursed to the homeowner no later than the 24th of each month. Payments are sent via direct deposit to the bank account provided during onboarding. This schedule ensures timely, consistent payments while allowing sufficient time for rent processing and expense reconciliation.

Rent is collected through multiple payment options, including an online tenant portal. We monitor payments closely, and any late payments are handled according to the lease agreement.

The Property Management Agreement is for one year and renews annually. If you need to terminate early, please refer to the terms of your agreement for notice requirements and any applicable fees.

Tenants pay a security deposit of at least one month's rent. This deposit is held in a trust account and is used to cover damages beyond normal wear and tear at move-out. Any unused portion is refunded to the tenant in accordance with NC law.

We can begin managing your property as soon as the management agreement is signed and your property is ready for leasing.

We manage a wide range of properties, including single-family homes, multi-family units, condominiums, and small commercial properties across Eastern North Carolina.

You'll receive monthly financial statements that include details on income, expenses, and maintenance activity. Additionally, you can access your live financials, documents, and updates anytime through your owner portal.

Elevate Properties holds all tenant security deposits in a North Carolina state-compliant trust account. This ensures the funds are protected, properly accounted for, and disbursed according to North Carolina landlord-tenant law at the end of the lease.